Internal help desk software for better ticket management & IT support

Support ticketing, sometimes called internal or workplace ticketing, is a system or process in which employees submit requests or issues as “tickets” to the appropriate department, such as HR or IT. It’s similar to customer service support ticketing, but it’s internal—meaning it’s only used by members of an organization, and not by customers.

Companies typically use an internal ticketing software system to conduct support ticketing, streamlining the process for employees to submit requests and for agents to resolve them.

Ticketing systems are usually either internal or external: internal ticketing systems are for members of an organization, and external ticketing systems are for customer use and involve requests from the customer to a company’s customer support team.

Within internal ticketing systems, there are options for IT ticketing, HR ticketing, facilities management ticketing, and so on—but at Eden, we believe that it’s easier to combine all departments under one umbrella with an internal ticketing system that can handle all of your workplace ticketing needs.  

Broadly, an internal IT and HR help desk and internal ticketing system are the same thing: A place where employees can submit requests and issues to a particular employee or department. Different tools break requests into “tickets” in different ways, but they are ultimately fulfilling the same function.

While an internal ticketing system is highly efficient for IT and HR teams, it’s also easier for employees because they can open new tickets remotely and always know where to go when they need help.

This removes any awkwardness of employees having to bother you with a request, or having to navigate a confusing process just to ask for a refill on snacks or a new computer charger.

A high-quality internal ticketing system should also integrate with your existing tools. For instance, Eden’s internal ticketing system integrates with the tools you already use, like Slack and email, so your employees can submit requests through these channels—and they’ll all still end up in one centralized location. 

And, an internal ticketing tool will streamline your workflow regardless of the physical location of your team—meaning that you can handle requests from employees who work in the office, remotely, or in a hybrid capacity, all in one place.

Eden’s internal ticketing system is loved by our customers for our delightful and user-friendly interface, how feature-rich our platform is, our wide range of third-party integrations, and, of course, our competitive pricing.

Our Customer Success team hears every day from happy customers about how easy our desk booking software is for employees and admins alike, no matter how tech-savvy the user is.

Plus, we view our customers as our partners and always solicit feedback when planning what features to build next, how features should work, and what the user experience should be when the features are live. Odds are, if you become an Eden customer, you’ll be able to help shape the future of our internal ticketing system!

Yes! If you’re interested in getting started with our internal ticketing system, our team would be more than happy to set you up with a 14 day trial after a brief demo.

We try to do a demo with interested users before the trial starts to make sure you know all of the features and functionalities that are available to you so you can have the best trial experience possible.