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Stop juggling point solutions and start managing the entire employee experience from a single platform your team and your people will actually enjoy using. With Desk Booking, Room Scheduling, Visitor Management, Internal Ticketing, and Deliveries all in one place, Eden helps you run a smoother hybrid workplace and create experiences that delight employees and visitors alike — all backed by enterprise-grade security, with data hosted on AWS and SOC 2 compliance you can trust.
Make managing the employee experience better for your team (and your employees) by leveraging an all-in-one platform and saying goodbye to point solutions. Eden helps you create a better hybrid workplace and build delightful employee and visitor experiences through Desk Booking, Room Scheduling, Visitor Management, Internal Ticketing, and Deliveries.
Visitor management is a set of processes used to keep track of anyone visiting an organization’s offices or workspaces.
Some companies simply keep a record of the names of visitors, while others have additional requirements for security and office safety, like printing badges, filling out paperwork, submitting health assessments, and so on. For companies that wish to maintain higher degrees of security and provide a more modern visitor experience, they will typically use a software-based visitor management system.
How to manage office visitors depends on a number of variables, including the extent to which you host visitors and the desire or need for a high degree of security. The easiest way to manage office visitors is by choosing a visitor management system that allows you to set up policies for office visitors, track who is coming and going, and make visitor check-in more modern and seamless.
Using a dedicated visitor management system also allows you to customize your processes across offices, helping ensure all visitors have a consistent, positive experience, as well as reducing risk to the company through enhanced data protocols and potentially even required execution of legal documents such as non-disclosure agreements (NDAs).
Visitor management software streamlines the process of keeping track of who enters and leaves a company’s office, while enhancing both data security and visitor experience.
By using visitor management software, companies can improve data security by replacing a pad of names with online check-in, enhance the on-site experience for visitors through streamlined processes and branded name badges, protect sensitive company information through the required execution of a non-disclosure agreement (NDA), and even ensure greater security for employees with features such as visitor block lists.
Using a visitor management system makes the hybrid workplace experience better for employees, admins, and guests.
Visitor management systems save time for both visitors and for your company. With visitor management software in place, visitors move through the check-in process more efficiently, with just a few check-in prompts on a tablet when they arrive. Plus, you don’t have to worry about having someone always present at a front desk to greet your visitors, which can be helpful if you have a hybrid office.
Eden’s visitor management system is loved by our customers for our delightful and user-friendly interface, how feature-rich our platform is, our wide range of third-party integrations, and, of course, our competitive pricing.
Our Customer Success team hears every day from happy customers about how easy our visitor management software is for employees, admins, and guests alike, no matter how tech-savvy the user is.
Plus, we view our customers as our partners and always solicit feedback when planning what features to build next, how features should work, and what the user experience should be when the features are live. Odds are, if you become an Eden customer, you’ll be able to help shape the future of our visitor management system!
Yes! If you’re interested in getting started with our visitor management system, our team would be more than happy to set you up with a 14 day trial after a brief demo.
We try to do a demo with interested users before the trial starts to make sure you know all of the features and functionalities that are available to you so you can have the best trial experience possible.
A visitor management system replaces the front desk sign-in sheet with a digital check-in process. A guest arrives, checks in on a tablet, kiosk, or their own phone, and enters basic details like their name, company, and the person they're there to see. The system then automatically notifies the host, often via email, Slack, or Microsoft Teams, so no one has to call around the office to track them down. Depending on the setup, the visitor may also sign an NDA, get a badge printed, or have their arrival synced with building access controls.
The biggest benefit is accuracy. Every check-in is time-stamped and recorded the same way, so there's a reliable log if anyone ever needs to look back at who was in the building and when. It also protects privacy, since each visitor enters their own information rather than reading everyone else's names off a shared page. Front desk staff spend less time managing walk-ins, hosts get notified the moment their guest arrives, and the first impression for a candidate, client, or vendor feels intentional rather than improvised. For safety teams, it also means an accurate headcount is one click away during an emergency.
A visitor check-in system is the part of a visitor management platform that a guest actually interacts with when they arrive. That's usually a tablet at the front desk, a self-service kiosk, or a QR code that opens a check-in form on the visitor's own phone. The check-in step is where basic details get collected: name, company, host, and purpose of visit. Some setups add a photo, an ID scan, or a signature for a waiver or non-disclosure agreement. Once that's done, the system takes over the rest, notifying the host and logging the visit.
“Guest management system” and “visitor management system” describe the same category of software; the difference is mostly in tone. “Guest” tends to show up in hospitality-minded workplaces that want the check-in experience to feel like a welcome rather than a security checkpoint. On the other hand, “visitor” leans slightly more toward the compliance and safety side of the same tool. In practice, both cover pre-registration, check-in, host notifications, badge printing, and record-keeping.
It keeps the building secure by making it clear who's on-site and why. It supports safety, since an accurate log is essential to an emergency headcount. It protects privacy by keeping one visitor's information separate from the next visitor's. And it shapes the first impression a guest walks away with, whether that's a candidate interviewing for a job or a client visiting for the first time. None of that requires a complicated system, just one that gets used consistently.
